Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting support.
Are your materials sustainably sourced?
Yes, Paper Planes is committed to ethical fashion. We prioritize organic cotton and recycled fibers in our seasonal collections.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
What should I do if I receive a damaged item?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a free replacement.